Live in production
Running today at the founding agency.
Capabilities reference
What VitalBot does, in full.
A plain account of what runs today, what your agency configures, and what VitalBot deliberately does not do.
For licensed insurance agencies and their principals. Not for consumers.
Read the status before the feature
Configured per agency
Available only after your agency's own rules, roster, and file format are set.
Deliberately not built
Outside VitalBot's role by design.
Live in production
The enrollment-integrity audit
Live in production
Authorized mailbox intake
Only email addresses your agency authorizes can start an audit. An export from any other address starts nothing. If it came from one of your own listed producers, your management list is told who sent it.
Live in production
In-memory export parsing
Enrollment-platform exports are read from bytes in memory with file, row, and column limits. The export is not retained as a copied client file.
Live in production
Ledger reconciliation
VitalBot compares the export against your agency's own enrollment ledger, row by row, using application IDs and a high-confidence fallback when an ID is blank.
Live in production
Prioritized producer worklists
Each producer receives an HTML email scoped to their own book, ordered worst first: clients whose document or data-matching deadlines are running out, policies cancelled that your ledger still shows active, policies marked paid that are not, clients who were fully subsidized and now owe a premium, and applications that no longer show under your agency. No spreadsheet is attached to a producer report.
Live in production
Agency Health Review
Management receives an agency-wide review on every audit, including clean runs: counts, anything withheld from producers, internal checks shown at zero when they did not fire, and a running list of where your applications went — the agents of record outside your agency they now sit with, counted once per application. One press on the review's button emails management a spreadsheet of what each producer received.
Live in production
Safety holds and management routing
Column drift, missing dates, finding floods, and missing producer books can hold a run or a producer's findings before anything reaches the roster.
Configured per agency
Your agency decides the operating rules
Configured per agency
Roster and authorized senders
Your agency controls who can submit files, who receives management notices, and which producers are eligible for delivery.
Configured per agency
Finding taxonomy and routing
Your agency decides which findings reach producers and which stay with management. The default is to withhold when a route is blank, unknown, or mistyped.
Configured per agency
Ledger and header mapping
Your own ledger structure and export headers are mapped for your agency so upstream column order does not decide the audit.
Configured per agency
Payroll and settlement reconciliation
For agencies using a settlement administrator, VitalBot can reconcile a configured settlement bundle and prepare approval materials. Nothing is sent to producers until an authorized person presses Full Send.
Configured per agency
Compensation and persistency rules
Pay tiers, caps, bonuses, pay lag, producer start dates, and supported persistency windows are defined by your agency's configuration.
Configured per agency
Acknowledged exceptions
When an absence has a known reason — a book that lives under an old account, for instance — your agency records it once. Producers stop being asked about it, and management's review still sees it.
Deliberately not built
What VitalBot will not do
Connect to Marketplace or carrier systems
VitalBot reads the export you email and the ledger you provide. It does not connect to HealthCare.gov, a Marketplace, a carrier portal, or any government system.
Contact consumers or third parties
It does not call, text, or email consumers, contact another agent, or act on your behalf outside your agency.
Recover commissions or make determinations
It reports what it observes in the files you send. It does not recover commissions, decide fault, or make a compliance determination about a person.
File anything with a regulator
VitalBot does not submit complaints, filings, or reports to a regulator.
Replace agency supervision
Your agency remains responsible for its records, supervision, and compliance obligations. VitalBot makes operational signals visible; it does not assume those obligations.
See the boundaries in the workflow.
A private demo walks through the live audit, the agency configuration, and the holds that keep a bad file from becoming a bad report.
Request a Private Demo